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FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

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FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

Post by Tim@ChrisKnott on Fri Oct 02, 2009 5:39 am

Hi to all!

The Ford ST and RS Owners Club have been in discussion with ourselves about an insurance scheme for all users on this forum and their family members.

We are glad to say that we have signed the deal so I'd just like to introduce myself & our company!

Chris Knott Insurance -
http://www.chrisknott.co.uk - have been involved with car clubs for over 20 years so hopefully we'll understand your needs & requirements!

The scheme starts for ages 22 and over for Comprehensive cover, & 19 and over for TPF&T cover, and you must have at least 1 year's NCB (unless you have NCB on a second car or a company car letter to state at least 1 year's claim free driving).

All drivers must have held a full UK licence for at least 1 year, and to insure a 'performance' car, there must be at least 1 years experience of driving that, or similar performance cars. Unfortunately, the scheme is not competitive on all M - Manchester, L - Liverpool, OL - Oldham & SK1-12 - Stockport postcodes and excludes Northern Ireland.

I'll view the site regularly and try to answer any queries that you have.

In the meantime, please feel free to call the New Business Team when you receive your renewal through. A dedicated team, with years of experience, is waiting for your call!


(I personally don't do the quotes).


0800 917 2274 or 01424 200477 & please don't forget to quote 'reference 931' (IMPORTANT!!)


Last edited by Tim@ChrisKnott on Mon Mar 08, 2010 5:25 am; edited 3 times in total
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Re: FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

Post by RSspeeddemon on Fri Oct 02, 2009 8:28 am

great to have you on board as one of the first advertiser/discounters on here
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Re: FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

Post by Tim@ChrisKnott on Fri Oct 09, 2009 7:11 am

There is no doubting the success of our insurance scheme and we do thank all of you for ringing us.

However, we are often asked about online quoting.



The scheme is such that it is impossible to quote online but we have an idea!



We prefer people to ring us for a quote but if you're car insurance renewal is due within the next 21 days, please feel free to complete the questions below, then copy & paste, then email to peter.haywood@chrisknott.co.uk, who will contact you with the quote.



The scheme starts for ages 22 and over for Comprehensive cover (though 25 for some cars), & 19 and over for TPF&T cover, and you must have at least 1 year's NCB (unless you have NCB on a second car or a company car letter to state at least 1 year's claim free driving).

All drivers must have held a full UK licence for at least 1 year, and to insure a 'performance' car, there must be at least 1 years experience of driving that, or similar performance cars. Unfortunately, the scheme is not competitive on all M - Manchester, L - Liverpool, OL - Oldham & SK1-12 - Stockport postcodes and excludes Northern Ireland.




1.WE WILL ONLY QUOTE IF YOUR CAR INSURANCE RENEWAL DATE IS WITHIN 21 DAYS OF THE DATE OF YOUR EMAIL,

2.PLEASE ANSWER EVERY QUESTION BELOW,

3.COPY & PASTE ALL THE TEXT FROM 'NAME OF CLUB' DOWN TO THE BOTTOM

4.EMAIL THIS TO peter.haywood@chrisknott.co.uk

5.WE WILL RING YOU BACK WITH THE QUOTE. (IF YOU HAVEN'T HEARD ANYTHING WITHIN 24 HOURS, PLEASE RING US AS WE INTEND TO LEAVE MESSAGES & SEND EMAILS SAYING WE HAVE TRIED TO CONTACT YOU).



Here you go - (if at all possible, can you reply in CAPITALS and different font/colour please?)



NAME OF CLUB : FORD ST AND RS OWNERS CLUB

CLUB REFERENCE NUMBER: 931



Full name of policyholder (inc Mr/Mrs/Miss/Ms)



Home postcode



Mobile number



Daytime number



Vehicle registration number



Make & full model of car



CC



Year of manufacture



Value of car



Registered Keeper

Registered Owner



Where vehicle kept overnight



Number of seats



Date of purchase of car

(If less than 12 months ownership, please

give details of previous cars owned)



Immobiliser fitted



Modifications



RHD or LHD



Cover required (Comprehensive or TPFT)



Renewal date



Years NCB that is available to use on this policy

(NCB lapsed 2+ years ago and NCB earned as a named driver is not acceptable)



Protected bonus required if full NCB – yes or no





Who is driving

For ALL drivers –



Male or female



Date of birth



How long lived in UK



How long held a full UK licence



Occupation plus any part time jobs



Business nature of your job



Employed or self-employed



Marital status



Total miles per annum



Use of car – commuting or business use

If business use (if so, what specifically)



Homeowner



Any claims fault or non fault within 5 years

Please give circumstances including approx costs, which policy the claim was on and what happened



Any convictions within 5 years

Please give code (eg SP30), date of conviction, fine, ban



Disabilities notified to DVLA



How many cars in family



Postcode where car kept overnight



Renewal quote

Total renewal excess (inc voluntary & compulsory)

Which insurer



Best quote

Total excess (inc voluntary & compulsory)

Which insurer



(Proof will be needed of quotes as we are audited by the insurers. This can

be in the form of renewal notices, internet log in details and reference numbers).
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Re: FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

Post by Tim@ChrisKnott on Mon Nov 02, 2009 7:50 am

Please don't forget to ring us if your car insurance renewal is due in November. (You can also email us (see separate thread) if you can't ring Mon-Fri 9am-5pm or Sat morning 9am-noon).



From September onwards, we were given increased targets of attaining an extra 25% worth of business on already six figure sums (overall written premium) for new customers.



In both September & October, we have achieved this!

(The target set for renewal retention was also accomplished!).



This shows that, because of both our prices & customer service at new quoting stage & at renewal, surely it's worth a (free) call to get a quote?



0800 917 2274 or if phoning by mobile, 01580 752961, though not free. (Please make sure you fulfil the criteria so we can quote!).
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Re: FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

Post by Tim@ChrisKnott on Thu Nov 12, 2009 6:16 am

We’re pleased to announce the launch of Chris Knott Breakdown Cover to our car club/forum partners.



This high-quality, reliable cover is a fraction of the cost of RAC or AA cover and offers more benefits.



The price for full UK breakdown cover is £54.50 and major benefits include:


  • Mechanical breakdown cover
  • Recovery home or original destination if repairs cannot be carried out at roadside
  • Accident or vandalism cover
  • Fire, theft or attempted theft cover
  • Flat battery, loss or breakage of keys cover
  • Lack of fuel cover
  • Accidental damage to tyres cover including punctures for motorcycles
  • SMS text messaging service to mobile phone callers advising them of ETA of our operator



All the above benefits are available under the "Home Start" cover if the breakdown occurs at the Customer's home.



Please see http://www.ckinsurance.co.uk/docs/ChrisKnottBreakdown.pdf for full details.



Cover is available at your breakdown renewal (which means you don't even have to be insured with us!) or to run in-line with your Chris Knott car insurance renewal date, and is underwritten by Brit Insurance Ltd.
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Re: FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

Post by Tim@ChrisKnott on Mon Nov 23, 2009 7:52 am

We have just announced plans to move to much larger premises from 1st March 2010. Existing customers will be notified in due course but this is all due to the success of our insurance scheme as we look to expand.

This year we took on 50% more staff in our New Business team just to cope with demand and as more people hear about the scheme and contact us, we will look to continue to increase our numbers so as to maintain the positive feedback we receive.

We have already hit November's target with a week still to go so again thank you to those who have rung us for a quote.

I'd ask that anyone coming up for renewal (including family) within the next 21 days to please give us a ring on 0800 917 2274 or 01580 752961 by mobile (as cheaper).

Please mention the club name/reference number and don't forget our car breakdown policy at £54.50 for full UK cover. I announced this on the site a few weeks ago and it has generated quite a lot of interest already.
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Re: FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

Post by Tim@ChrisKnott on Fri Nov 27, 2009 2:11 pm

Explanation of phone system changes
to improve call handling.

Just to let you know that we’ll shortly be improving our phone system so that you’ll find out sooner if all our operators are busy. This rarely happens now as we've added more staff but this is for the odd occasions when it may do.
At the moment, if the whole quoting team is engaged, customers get through to a receptionist who takes down a phone number and we call the customer back. The downside is that, when we ring back, it’s either not convenient for them to talk or we get voicemail.
So to improve things and increase your chances of getting through to us first time, we’ll no longer take down numbers for call-backs. Rather than keeping you holding, we’ll tell you earlier that we’re busy and ask you to call back when it’s most convenient to you.
That’ll save your time and your phone bill (unless you’re already saving by using our 0800 number) and we’ll be able to handle more calls first time round because we won’t have quote staff tied up ringing other customers back.
We’ll monitor how well it works over the coming weeks and make any changes as necessary.
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Re: FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

Post by Tim@ChrisKnott on Fri Dec 04, 2009 7:55 am

Just as a matter of interest, when I look at the number of people who have called us from this forum and compare that to the number of forum users, it is quite a low percentage.

I realise that some people don't meet the criteria but we have broken records quite often this year in terms of income showing that this scheme is successful when people do ring us. In fact, we're on target for it being one of the best years we've ever had in 26 years of trading.

My question is why aren't more people calling us on here? Just curious!
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Re: FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

Post by Tim@ChrisKnott on Fri Dec 18, 2009 5:32 am

Hi
Just to let you know I'm taking a (well-earned?!) rest over Christmas!

From today, I am only in on 23/12 but then off till 4/1/10 so won't be able to answer insurance-related questions on here till then.
Of course, the office will still be open each day except the 'Bank Holidays', Christmas Eve, New Years Eve, Saturday afternoons & Sundays – 0800 917 2274 or 01580 752961 if ringing by mobile.
The claims department is manned 24 hours a day and the claims helpline number can be found on your Certificate of Insurance & policy booklet.
Have a good Christmas and a peaceful New Year.
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Re: FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

Post by Tim@ChrisKnott on Wed Jan 06, 2010 7:14 am

Hi
UPDATE - JUSHi
As with most people, we have been affected by the snow but most of our staff are in now though it took some time. We are due more snow in our location in the next few days but as half our staff are fairly local anyway, this shouldn't be a problem.

I'll let you know however if there are any significant changes re staffing!
UPDATE - JUST BEEN TOLD WE ARE SHUTTING AT 3.30PM TODAY - WEDNESDAY 6TH JANUARY!T BEEN TOLD WE ARE SHUTTING AT 3.30PM TODAY - WEDNESDAY 6TH JANUARY!30PM TODAY - WEDNESDAY 6TH JANUARY!
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Re: FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

Post by Tim@ChrisKnott on Wed Jan 06, 2010 7:17 am

Hi
As with most people, we have been affected by the snow but most of our staff are in now though it took some time. We are due more snow in our location in the next few days but as half our staff are fairly local anyway, this shouldn't be a problem.
I'll let you know however if there are any significant changes re staffing!
UPDATE - JUST BEEN TOLD WE ARE SHUTTING AT 3.30PM TODAY - WEDNESDAY 6TH JANUARY!
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Re: FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

Post by Tim@ChrisKnott on Mon Feb 08, 2010 8:17 am

Thanks to all who have rung us for a quote.

We have just calculated the figures for 2009 and they show that the average recorded saving we made for our new customers last year was 12.5% off their BEST quote so it's certainly worth a call!

We consistently average over 80% renewal retention as well (December was 84%!) so people are happy at renewal as well!

0800 917 2274 or 01580 752961 until 1/3/10 then 01424 200477.
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Re: FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

Post by Tim@ChrisKnott on Mon Mar 08, 2010 5:24 am

Test
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Re: FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

Post by Tim@ChrisKnott on Sat Apr 03, 2010 4:01 pm

Please note that we have moved to modern premises in Hastings, East Sussex, specifically designed around the current and future needs of the business and considering the fact that we have taken on quite a few more staff.

The new postal details for Chris Knott Insurance will be:

Chris Knott Insurance

5th Floor

Cavendish House

Breeds Place

Hastings

East Sussex

TN34 3AA



Our quote line number won’t change – you can still call us FREE on 0800 917 2274 for your no-obligation quote – remember to quote your unique club/forum code (mobiles can call 01424 200477).



As well as new premises, we have recently invested heavily in technology that will reduce the amount of paper we use and store. The overall aim of these improvements is to enhance operations and therefore offer members an even better service.
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Re: FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

Post by Tim@ChrisKnott on Thu Apr 22, 2010 2:14 am

Hi

Although on average nearly 1 in every 2 people who get a quote from us take out a policy, the number of people who ring us is quite low compared to the amount of registered users.

I realise that there are certain age and postcode limitations as stated in my original post in this thread (which are there to protect the scheme for the majority due to the high claims loss ratio's within these categories) but I would encourage you to give us a call if your car (or home, breakdown) insurance is due.

Our reputation hopefully precedes us based on the amount of grateful comments received.

Please ring free on 0800 917 2274 (mobiles can ring 01424 200477) and just state the club reference number found in my signature below, or in my original post.
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Re: FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

Post by Tim@ChrisKnott on Wed May 05, 2010 10:26 am

Just a reminder considering we're entering the holiday season!

Remarkably, when we launched this on the forums a few months ago, it trebled the business so please feel free to get an instant online quote for single trip or annual, European or Worldwide....

Just click on http://www.ckinsurance.co.uk/travel and hit any of the QUOTE NOW boxes then use the dropdown boxes to tailor your quote.
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Re: FORD ST AND RS OWNERS CLUB INSURANCE SCHEME WITH CHRIS KNOTT INSURANCE

Post by Tim@ChrisKnott on Wed Jun 23, 2010 6:42 am

I’ve been asked quite a few times recently how to get an insurance quote from us.



All you need to do is either ring the office please on 0800 917 2274 (or 01424 200477 if calling from a mobile) – Mon-Fri 9am till 5pm, Sat 9am till noon and state the club name and if possible the reference number (found in my signature below) - or use the email quote facility found on this forum.



I don’t personally do the quotes as I spend a lot of my time travelling the country on business and work from home also.

We have a specialist team who will be able to help you.



Also, please don't forget the popular car breakdown cover at £54.50 for full UK cover – please see http://www.ckinsurance.co.uk/docs/ChrisKnottBreakdown.pdf and the instant, online travel insurance quotes - http://www.ckinsurance.co.uk/travel



And if you need home insurance then http://www.ckinsurance.co.uk/docs/ChrisKnottHomeInsurance.pdf!



Thanks.
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